Refund policy

Return & Refund Policy

Due to the nature of our products, all sales are final.

Our cookies are freshly baked, perishable goods, and for food safety reasons, we do not accept returns or offer refunds once an order has been delivered or picked up.

That said, your experience matters deeply to us.

Order Issues or Damages

Please inspect your order upon receiving it. If your cookies arrive damaged, incorrect, or incomplete, we’re more than happy to help make it right.

To assist you as quickly as possible, please contact us within 24 hours of delivery and include:

• Your order number

• A brief description of the issue

• Clear photo proof of the product and packaging

You can reach us at: tahi.bakehouse@gmail.com

Once reviewed, we’ll work with you on the best possible solution, which may include a replacement or store credit, depending on the situation.

Non-Returnable Items

All of our products are considered non-returnable, including:

• Baked goods and food items

• Custom or special orders

• Sale or promotional items

We appreciate your understanding, as this policy helps us maintain the highest quality and safety standards.

Questions?

If you have any questions or concerns about your order, don’t hesitate to reach out. We’re always happy to help and ensure you have a positive experience with us.

📩 Contact: tahi.bakehouse@gmail.com